GENERAL FREQUENTLY ASKED QUESTIONS

General

1. What services does Digitaltect provide?

At Digitaltect, we offer a full range of digital services including custom website design and development, IT solutions, ServiceNow consulting, logo creation, and professional photography. We work with businesses of all sizes to build their digital presence and optimize their internal operations.

2. How does Digitaltect ensure quality in its services?

We follow a client-focused approach where quality is ensured at every step. From initial consultations to project delivery, we keep open communication to understand your vision and tailor the project accordingly. We also perform thorough testing, revisions, and client feedback reviews to guarantee the end product meets your expectations.

3. How does Digitaltect’s process work?

Our process includes five key steps:

  1. Consultation: Understanding your business, goals, and vision.

  2. Planning: Creating a detailed roadmap.

  3. Implementation: Building and executing your project.

  4. Testing and Review: Optimizing and making revisions.

  5. Launch & Ongoing Support: Ensuring your system performs efficiently after going live.

4. Who are Digitaltect’s clients?

We serve a wide range of clients from startups and small businesses to large enterprises across various industries such as tech, fashion, healthcare, hospitality, and finance.

Website Design & Development FAQs

1. How long does it take to build a custom website?

The timeline depends on the complexity of your website. A basic custom website may take 4-6 weeks, while a more complex, fully custom-coded website with additional functionality can take 8-12 weeks or more.

2. What’s included in Digitaltect’s web development packages?

Our packages include:

  • Custom design (no templates)

  • Responsive design for mobile and desktop

  • SEO optimization for better search engine rankings

  • Google Analytics integration

  • E-commerce integration (if applicable)

  • On-site photography when bundled with a photography package

  • Maintenance and updates (for ongoing support packages)

3. Can you help with SEO and content for my website?

Absolutely. We provide SEO-friendly website design and work closely with you to optimize the structure, content, and layout for search engines. We can also help with content creation and keyword research to drive traffic and improve your rankings.

4. Do you offer eCommerce website development?

Yes, we specialize in eCommerce websites that are designed to convert visitors into customers. Our eCommerce solutions include secure payment gateways, product management systems, inventory tracking, and more.

5. Can you redesign an existing website?

Yes, we offer website redesign services to refresh outdated websites or improve their performance. Whether you need a visual facelift or want to add new features and functionality, we can help.

6. Will my website be mobile-friendly?

Yes, all websites we design are fully responsive, meaning they are optimized for all screen sizes including desktops, tablets, and smartphones.

7. How much does a custom-built website cost?

Our custom Squarespace websites start at $2,200, while hand-coded websites start at $4,000, depending on the complexity and scope of the project.

Logo Design FAQs

1. How long does it take to design a logo?

The typical logo design process takes 1-2 weeks depending on the number of concepts and revision rounds required.

2. What’s included in your logo design packages?

Each package includes:

  • Multiple initial concepts based on your vision

  • Revisions to refine your logo

  • Final logo files in various formats (PNG, JPEG, AI, EPS)

  • Color and black-and-white versions

  • Social media profile assets (for Advanced and Premium packages)

3. How do you ensure the logo is unique to my brand?

We conduct in-depth research into your industry, competitors, and target audience. Our design process is entirely custom, ensuring your logo stands out and aligns with your brand identity.

4. Can you create a brand identity in addition to my logo?

Yes, our Premium Logo Package includes a full branding guide, with details like color palettes, typography, and logo usage guidelines, ensuring your brand identity is cohesive across all platforms.

Photography Services FAQs

1. What types of photography do you offer?

We specialize in:

  • Product photography

  • Fashion photography

  • Professional headshots

  • Event photography

  • Architectural and real estate photography

  • Lifestyle and editorial photography

2. Do you offer on-site photography services?

Yes, we provide on-site photography services for businesses. We bring all the necessary equipment, including lighting and backdrops, to ensure high-quality results.

3. Can you provide high-resolution images for both web and print?

Absolutely. After the session, we deliver high-resolution images that are optimized for both web use (fast loading and mobile-friendly) and print use (for marketing materials, brochures, etc.).

4. How much do your photography packages cost?

We offer several photography packages:

  • 2-3 Hour Session: $600 (up to 50 images)

  • Half-Day Session: $1,100 (up to 100 images)

  • Full-Day Session: $1,800 (unlimited images)

IT Solutions FAQs

1. What IT services does Digitaltect provide?

We offer a wide range of IT services including:

  • Infrastructure setup and management

  • Network optimization

  • Custom software development

  • Cybersecurity solutions

  • System integration

2. Do you offer ongoing IT support?

Yes, we provide 24/7 IT support, helping businesses with troubleshooting, network issues, security threats, and more.

3. Can you develop custom software for my business?

Yes, we develop custom software solutions tailored to your specific needs, such as CRM systems, data management tools, and automated workflows.

4. What cybersecurity measures do you offer?

We offer firewalls, intrusion detection systems, data encryption, and threat monitoring to safeguard your systems and sensitive data from cyber-attacks.

ServiceNow Services FAQs

1. What ServiceNow services does Digitaltect provide?

We offer ServiceNow consulting, implementation, and customization services. This includes setting up IT service management (ITSM), case management, workflow automation, and integrating ServiceNow with third-party systems through APIs.

2. Can you integrate ServiceNow with other systems?

Yes, we specialize in API integrations to seamlessly connect ServiceNow with your other software and tools, creating smooth workflows and efficient data sharing.

3. How can ServiceNow improve my business operations?

ServiceNow can automate repetitive tasks, streamline workflows, improve IT service management, and increase team productivity by centralizing tasks in one platform.

4. Who benefits from using ServiceNow?

Businesses in a variety of industries such as IT services, HR, finance, and operations benefit from ServiceNow, especially those looking to optimize workflows and automate manual processes.

Pricing & Payment FAQs

1. How does Digitaltect structure its pricing?

Our pricing is based on the scope of the project. We offer flat-rate packages for websites, logos, and IT services, as well as custom quotes for larger or more complex projects. Payment is typically split—50% upfront and 50% upon project completion.

2. Do you offer ongoing maintenance?

Yes, we provide maintenance packages for websites, IT systems, and software. These can be billed monthly or annually based on your needs.

3. Are there any hidden fees?

We pride ourselves on transparent pricing. Any additional costs (e.g., third-party integrations, extra revisions) will be discussed before the project begins, so there are no surprises.